Privacy Policy
1. Introduction
Sure Ancaster (“we,” “us,” or “our”) is a family-run handyman and fire prevention service business operating in Ancaster, Hamilton, Ontario. We are committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.sureancaster.ca or contact us to request our services.
By using our website or engaging our services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our website.
2. Information We Collect
Personal Information You Provide
When you contact us, request a quote, or subscribe to our blog newsletter, we may collect:
- Your name and contact details (phone number and email address)
- Your service address or property location
- Details about the services you are requesting
- Any other information you voluntarily provide in your message or inquiry
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:
- Your IP address and general geographic location
- Browser type and operating system
- Pages visited and time spent on our website
- Referring website or search terms used to find us
Email Newsletter
If you subscribe to our blog newsletter, we collect your email address. You may unsubscribe at any time by following the unsubscribe link included in each email.
3. How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and provide quotes
- Schedule and deliver handyman, fire prevention, and renovation services
- Communicate with you about your service appointments and follow-ups
- Send you our blog newsletter and promotional updates (only if you have subscribed)
- Improve our website content and user experience
- Comply with applicable legal and regulatory obligations
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- With trusted service partners or subcontractors who assist us in delivering your requested services, subject to confidentiality obligations
- With our website platform provider (Wix) and email marketing tools for operational purposes
- If required by law, court order, or government authority
- To protect the rights, property, or safety of Sure Ancaster, our customers, or the public
5. Cookies and Tracking Technologies
Our website is built on the Wix platform, which may use cookies and similar tracking technologies to operate the site and collect usage analytics. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. For more details on how Wix handles data, please refer to the Wix Privacy Policy at www.wix.com/about/privacy.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Contact and service request information is generally retained for the duration of our business relationship and for a reasonable period afterward for record-keeping purposes.
7. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use caution when sharing personal information online.
8. Your Privacy Rights
As a Canadian business subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario privacy legislation, we respect your rights regarding your personal information. You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete personal information
- Withdraw your consent to our use of your personal information (subject to legal or contractual restrictions)
- Request that we delete your personal information, where applicable
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, please contact us using the details provided in Section 10.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Sure Ancaster
Ancaster, Hamilton, Ontario, Canada
Phone: 1+905-971-5605
Email: sureancaster@gmail.com
Website: www.sureancaster.ca
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on our website with a revised effective date. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Sure Ancaster — Serving Ancaster, Hamilton & surrounding areas with trusted fire prevention and handyman services.